Frequently Asked Questions

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We Support most faults within 2-3 days, we also offer a 24 hour priority support. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.
We will always offer you a fixed price for the Support, for example if your laptop screen needs replacing we will give you a suggestion before starting. We don’t want you to have any nasty surprises; we want you to know exactly what your Support will cost before we complete the work.
Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround Supports quickly, we don’t send anything away to service centres and we don’t quote 5+ days for Supports. We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.
We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if neede


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