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I woke up on Thanksgiving Day with a debilitating virus. I was sure no one would be able to assist me because it was a Holiday. Your staff was most professional / knowledgable / patient and capable. This Thanksgiving, I’m most grateful for all of you.
Your service is both proactive and reactive covering problems. That is a very good combination. whoever is making decisions there should be kept.
Other companies are trying to do what you do, but I known I can count on you to fix any software problems.