This is to clarify the terms and conditions that define the relationship between info-techsolutions.com as a service provider and the end customers who buy our products and services. Before opening an account with us to avail our services, we request all our clients to go through these terms and conditions carefully to enable a transparent relationship prevail in between us with mutual trust. We want to make it an obvious attempt for the customers to go through these terms and conditions before signing up an agreement with us.
info-techsolutions.com may offer diverse anti-virus products and other software applications via phone or an email. In the course of trouble shooting, out technician takes the control of the PC in a remote manner. However, the process is explained to the customer for transparency. We can only offer services as per the plans and products entailed in our list of services. We trust that our clients understand the process of seeking technical support from us. We do not hold responsibility for loss of any data during the support process. It needs to be understood that downloading and installing new software depends upon speed and space of the customer™s computer.
Please note that we aren™t responsible for post service developments on your computer after we have given you the control of your PC following the installation of new software purchased with us. We request you to kindly follow the instructions mentioned on the product manual carefully to prevent any discrepancies in future.
You automatically abide to lawful practices only by agreeing to the terms and conditions mentioned on info-techsolutions.com website. Under no circumstances can the user use the website, products, software or content for any unlawful or illegal purposes and this is as per the laws and prohibitions applicable for this policy.
In a rare scenario when our technicians are unable to resolve the problem which is out of their scope, the customer holds the right to apply for a refund or cancellation that automatically applies in such cases. The money back policy depends upon the extent of products or services used and you are entitled to get the returned money within 30 days of the issuance. The refund is issued after the fee deduction for successful resolutions offered previously during your validation period. If you are unsatisfied with our products and services owing to any reason, you can opt for a cancellation or a refund by contacting us through the website or our toll free number.
I woke up on Thanksgiving Day with a debilitating virus. I was sure no one would be able to assist me because it was a Holiday. Your staff was most professional / knowledgable / patient and capable. This Thanksgiving, I’m most grateful for all of you.
Your service is both proactive and reactive covering problems. That is a very good combination. whoever is making decisions there should be kept.
Other companies are trying to do what you do, but I known I can count on you to fix any software problems.